How to Choose a Marketing Strategy

Finding a market niche Harvard Business School professor Michael Porter argues that companies must choose among four different strategies in order to prosper:

INDUSTRY-WIDE COST ADVANTAGE Example: Procter & Gamble’s Ivory Soap

Introduced in the 19th Century as a premium quality, pure skin cleaner that was far different than the coarse, brown soaps of the era, Ivory Soap for decades was sold as a mass-market good that commanded a premium price. Ads featured women and babies bubbling up with the white soap that was 99 & 44/100th pure. Ivory even advertised a novelty that prevented the soap from getting lost in bathtub suds: It floats! Seventy years later, however, competitors forced a shift in strategy. By the 1950s, white soaps were commonplace and rival soap makers added perfumes and skin moisturizers to their bars. Procter & Gamble decided to change Ivory’s strategy instead of its formula. It cut the price and began peddling Ivory as an all-purpose, no-nonsense family soap. Sales and profits soared.

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How We Brought Teamwork to Marketing (continued)

When division managers designate a customer as less critical now but having the potential to evolve, we add “virtual members” to the teams — in effect, inside consultants from nonparticipating divisions who gather information and freely voice their opinions and concerns.

Adopt flexible measures of success. We pay our marketing people on the basis of performance — hardly a revolutionary idea. But we found it’s not enough for senior management to designate rigid performance measures based on simple revenue goals. Now we tie compensation to measures that we negotiate with the teams. Such a system allows us to balance the goals of the corporation, the divisions and the customers. We gauge team performance on milestones the division itself determines (25% of the total), revenue benchmarks (25%) and measures of customer satisfaction (50%).

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